A transcript is evidence, not an outcome. The practical value comes after the call: what changed, what is still missing, and what the team should do next.
The playbook matters
Different businesses listen for different signals. Call review should understand the script or process the team already follows and use it as the standard for completeness.
Keep judgment visible
Intelligence can draft notes and surface omissions, but the operator remains responsible for the decision. Good assistance makes the evidence easier to inspect.