The word integration describes software architecture. The operator thinks about the phone number, inbox, calendar, payment account, and social profile the business needs to keep working.
Name the outcome
A connection should explain what becomes possible, what data is shared, who manages it, and what it costs. The language can stay accurate without becoming technical.
Trust lives in the boundary
Managed platform services and workspace-owned accounts should be visibly distinct so customers understand control, billing, and responsibility.