Mei Tan often answers the phone with pins between her lips and both hands on a garment. A client asks whether a fitting can move to Thursday. Mei needs the name, garment, current fitting date, and promise—not a compressed analytics dashboard.
Context should arrive in the shape of the moment
Good software respects the operator’s attention, environment, and physical work. Depth can remain available without demanding that every decision begin in a database view.
Show the next useful thing
Sepia surfaces the client and fitting beside the conversation, then prepares the schedule change. Mei can confirm it when her hands are free without reconstructing the call later.