Tessa Morgan completes a new resident’s lease and hands over the keys. The resident has already explained the service-animal note, reserved the loading door, and reported a damaged cabinet hinge. When maintenance opens a new ticket, none of that should disappear behind the word “move-in.”
Departments change. The relationship does not.
Leasing, operations, and maintenance each need a different view of the same resident. The handoff should preserve the promises relevant to the next team without exposing unrelated information.
Carry the open work through the door
Sepia connects the resident, unit, access plan, and repair. Tessa can see the transition complete, while maintenance begins with the context already gathered.