A couple tells Arc House which rooms they are changing, their budget range, target date, inspiration, and who will make the decision. If Elise Chen receives only a “new lead” email, the first consultation begins by asking them to repeat the form.
Submission should become structure
The public page is already collecting the earliest client context. Useful intake preserves the answers, identifies what is missing, and connects the people who belong to the same project.
Begin with a brief, not a bell
Sepia creates a reviewable inquiry with the couple, project, preferences, and unanswered questions together. Elise can decide the next step before sending the first reply.