Two invoices are overdue at Northstar. Maya has a second production in progress and confirmed the payment date on yesterday’s call. Another account has been silent for twelve days after final delivery. The balance column makes them look identical; the relationships do not.
Money still has context
Collections work should account for active commitments, previous communication, the value and age of the relationship, and what the client has already promised. Uniform automation can be efficient and still be wrong.
Prepare the right conversation
Sepia separates a gentle reminder from an account that needs direct review, then shows Sofia why. Nothing is sent until she approves the tone and the next step.