A homeowner sends a photo, approves Jonah Bell’s estimate, chooses a Friday window, meets the technician, and pays after the repair. In a fragmented system, the address survives but the symptom, access note, equipment, and promise are repeatedly translated.
Handoffs should reduce uncertainty
Every step should inherit the client, the requested outcome, and the evidence already collected. The technician needs the useful version of the sales conversation, not its entire archive.
One path, appropriate views
Sepia carries the job forward while showing each person what their part requires. The homeowner receives consistent communication because the business is working from one account of the truth.