Configuration is an implementation detail. A new customer wants to see how a lead becomes work, how a client books, and what the team will know tomorrow that it cannot see today.
Start with a working path
The first-run experience should scaffold a workspace, pipeline, public page, and starter automation around the operator’s stated goal.
Reveal depth when it becomes relevant
Advanced controls matter, but they should arrive after the basic outcome is visible. Progressive disclosure protects momentum without hiding capability.