Mateo Ruiz leaves town while three restaurant commissions approach delivery. At Common Ground, the usual answer to every exception has been “ask Mateo.” Lina Park knows the clay, the kilns, and the clients. What she needs is access to the glaze approvals, delivery windows, balances, and promises already made.
Delegation needs context, not surveillance
A durable operation makes ownership and boundaries visible. Lina should be able to move the commissions she owns without receiving every private note or waking Mateo for information the business already has.
Let the record carry the owner’s memory
The client record brings the active decisions into view and keeps restricted information scoped. Work continues with accountability, while taking a week off stops being an operational incident.